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Terms and Conditions

Making a Booking

At The Snow Centre, we’re serious about fun. To ensure everyone has the best visit, we have some information and terms detailed below. By making a booking at The Snow Centre you have accepted our Terms and Conditions.

Bookings must be made in advance via our website www.thesnowcentre.com, by calling our Manchester team on 0161 749 2222, or calling our Hemel Hempstead team on 01442 241321.

For refunds and cancellations see the section below.

Corporate, Schools & Party Booking conditions see below.

General Information

Please arrive at least 30 minutes before the start time of your activity. This will give time to park, check-in, get changed and collect your equipment safely.

If you are running late we will do our best to get you on the snow, however if you are more than 15 minutes late for your snow activity, admission may be refused due to compromised enjoyment of others in your session, slope capacity or instructor availability. In these instances, we are not obliged to give a refund or transfer.

Gloves, helmets, full-length trousers and long-sleeved tops must be worn by everyone taking part in a snow activity. It is recommended that clothing is warm and waterproof. Gloves and socks can be purchased on arrival using card and contactless payments.

Anyone participating in a lesson must be booked into the correct level and age groups. Not booking the correct level and age group compromises the enjoyment of all participants in the group and may result in your lesson being curtailed.

The Trainer and Beginner Slopes are allocated for skiing and snowboarding lessons led by our instructors only. It is not permitted to teach friends or family members on our small slopes.

The Snow Centre reserves the right to refuse admission or terminate a person’s snow activity without giving a refund. Levels on lessons may be combined without prior notice.

All recreational skiing and snowboarding Lift Passes will take place on the Main Slope. Snow conditions may vary due to the time of day and the usage of the slope. You cannot use the Trainer or Beginner Slope for Recreational Lift Passes.

There may be times when the slope is closed or an area is sectioned off to prepare for an event. The slope may also be closed when an event is taking place. We always recommend pre-booking to avoid disappointment. Please check online or call our Manchester team on 0161 749 2222, or call our Hemel Hempstead team on 01442 241321 for up-to-date information.

The Snow Centre accepts no responsibility for personal injury, or loss, or damage to personal property which may occur whilst on The Snow Centre premises.

Refund and Cancellation Policy

Cancellation by You

We understand that sometimes plans change. Depending on the amount of notice we receive the following options will apply which can be used towards an alternative activity. Once a booking has been made, no refunds will be given.

Cancellation must be made by the person who made the booking and can be:

Please note, notice of cancellation can be made by e-mail but we can only amend your booking to another date by phone or webchat, due to live availability changing constantly.

For Birthday Party amendments and cancellations, please see the party cancellation section. The below applies to all other Snow Activities.

More than 48 hours before your activity

Amendments to a new date or a different activity may be made free of charge. If you are unable to find a suitable alternative date, Credit Vouchers for the value of the cancelled activity will be applied. Credit Vouchers will be valid for 6 months from the date of issue and cannot be extended.

If your original booking was made using a promotion or offer and your new booking is outside of the dates of the promotion, or you choose a different activity, you will be required to pay the difference at the time of making the change.

Less than 48 hours, but more than 4 hours before your activity

Amendments to a new date or a different activity may be made; Amendment Fees will apply.

Less than 4 hours before the activity

No amendments or Credit Vouchers will be offered.

If cancellation by you is due to serious illness or injury, a Credit Voucher will be considered if a relevant doctor’s certificate, or similar documentation is submitted and notice of cancellation is received prior to the start of your activity.

Birthday Parties – Cancellation by You

Within 7 days of making your booking – We understand that co-ordinating with other parents is necessary when organising a birthday party. To ensure your diaries align, we offer a 7-day money back guarantee. If you need to cancel the party within 7 days of making your booking, we will offer a full refund. More than 7 days after the date of booking, no refunds will be offered.

More than 5 days before your activity – Amendments to a new date or a different activity may be made free of charge. If you are unable to find a suitable alternative date Credit Vouchers for the value of the cancelled activity will be applied. Credit Vouchers will be valid for 6 months from the date of issue and cannot be extended.

Less than 5 days before your activity but more than 4 hours – Amendments to a new date or a different activity may be made; Amendment Fees will apply. £30 amendment fee per booking, not per person.

Cancellation by The Snow Centre

If for any reason The Snow Centre has to cancel your activity, a Credit Voucher for the full value of your activity or a full refund will be given. Credit Vouchers are valid for 6 months from the date of issue. The Snow Centre will not be liable for any compensation or costs incurred by you as a result of cancellation.

Gift Vouchers

Gift vouchers can only be redeemed for snow activities at The Snow Centre, this includes essential products like clothing hire, socks and gloves. Gift vouchers can be used as full or part payment towards a booking. Gift vouchers cannot be exchanged for cash and are non-refundable.

Gift vouchers are valid for 12 months from the purchase date. Any remaining balance will be cancelled on expiry and cannot be extended or redeemed after this date.

Clothing and Equipment

All prices include boots and ski/snowboard hire only (this does not include snow play boots). Gloves, helmets, full-length trousers, and long-sleeved tops must be worn by everyone taking part in a snow activity. All equipment must be standard equipment and not modified in any way. All skis must have quick release bindings. Quick release blades are permitted if longer than 90cm, no other type of blades are permitted.

Lockers are available to keep shoes/valuables safe and are free of charge. Helmets are compulsory for all guests taking part in snow activities. Gloves are compulsory and can be purchased from us, as can hats, but please note they are not for hire.

If your religion dictates that you must wear headwear that cannot be combined with a helmet, you may choose not to wear one. If you choose not to wear a helmet for religious reasons, the exemption includes a limitation on the liability of The Snow Centre should an incident occur.

Property

For lost property enquiries please contact us via email: Info-HML@thesnowcentre.com for Hemel Hempstead or Info-MCR@thesnowcentre.com for Manchester. The Snow Centre accepts no responsibility for returning items to you or for any items of lost property that remain unclaimed.

The Snow Centre is not responsible for the damage, loss or theft of any property during your visit to the centre.

Schools

Please be aware that separate terms & conditions apply for school bookings. No booking is confirmed without receipt of a completed, signed booking form. Emailed booking forms will be treated as a contractual agreement and therefore you are accepting our terms and conditions.

Corporate Events and Functions

Please be aware that separate terms & conditions apply for corporate and group bookings. No booking is confirmed without receipt of a completed, signed booking form. Emailed booking forms will be treated as a contractual agreement and therefore you are accepting our terms and conditions.

Membership

Membership is non-transferable and non-refundable and is valid for 12 months from the day of purchase. Membership discount is only applicable for the member who is participating in the activity. In the event of misuse, The Snow Centre reserves the right to cancel membership and related bookings without refund.

Student Discount

For student discount, students must produce a valid NUS or student card in order to qualify. Student discount entitles the current students to 20% off selected activities at The Snow Centre Manchester and 10% at Snow Centre Hemel Hempstead. Activities must be booked via phone.

Slope Code of Conduct and Policies

You must abide by the following Slope Code of Conduct carefully as it is important for everyone on the slope.

Juniors aged 10 years or under may use the Main Slope without an instructor/guardian, as long as safety conditions are met (helmet, control, ability to stop, link turns, use lift). A parent/guardian must remain within the centre throughout, and the junior always remains their responsibility.

Slope Code of Conduct

Special Offers

Privacy Policy

At The Snow Centre we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Please view our Privacy Policy for further details.

Registered Service Animals

Whilst we love your furry friends, we ask you to leave them at home, as we are unable to allow them inside at The Snow Centre. Registered service animals, such as guide dogs and hearing assistance dogs, or registered emotional support dogs, are always welcome but unfortunately, they won’t be able to accompany you on the slopes.